KinCare Careers

At KinCare we have been putting customers at the heart of everything we do for 25 years.
If you would like to join a team of passionate and dedicated people, who improve people's lives daily, let us know.

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Customer Care Management

Customer Coordinator

Apply now Job no: 496900
Work type: Full-Time Permanent
Location: NSW - Hills Region
Categories: Case Manager

  • Do work that matters, make a positive difference in your community
  • Join a dynamic team in a successful and growing company
  • Permanent full-time role working regular business hours

We are seeking a customer service professional with administrative and computer skills to oversee a portfolio of Aged Care Customers receiving in-home care.

In this role, you will engage with our customers over the phone to conduct assessments, source domestic service assistance and other types of personal care, and coordinate programs and social outings.  

You will also liaise with internal stakeholders to ensure customer's individual care plans and services are followed timely and accurately. You will be comfortable in managing customer issues and finding solutions to unexpected challenges that arise.

Key responsibilities include:

  • Coordinating customer services in a fast-paced environment
  • Conducting customer assessments and confirming appointments
  • Managing customer database
  • Multi-tasking competing stakeholder priorities at one time
  • Developing and strengthening relationships with stakeholders

Skills and experience required:

  • Previous customer service and administration experience
  • Strong communication and influencing skills with a friendly and clear phone manner 
  • Positive problem-solver with a passion for helping people
  • Attention to detail, strong time management skills and confident using computer systems

Ideally, you will have experience working in the health, aged care or community services industry.

To apply, please click on the Apply button and complete the application process. We will be in touch with shortlisted applicants. Our positions are subject to mandatory police checks.

Advertised: AUS Eastern Standard Time
Applications close:

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