Customer Care - Transpac Team Leader
Apply now Job no: 495649
Work type: Full-Time Permanent
Location: NSW - Hills Region
At KinCare, we have been putting customers at the heart of everything we do for over 25 years, providing aged, disability and health services in people's homes across Australia. With a passionate team and a comprehensive range of in-home services, we create innovative and personalised solutions that help our customers to live independently for longer.
In this recently created rewarding and varied Team Leader role, you will focus on supporting and mentoring new starters and existing members in your team. You will work closely with the Sales team to identify growth areas in your region and act as backup Sales CCM. This is a hands-on leadership role where you will also manage your own customer caseload of Transpac customers.
As part of your superior case management, you will also be managing customer's budgets as well as connecting professionally with external organisations to serve the customer's best interests. Your week will be spent out on the road around a geographical area while the rest of your time will be spent in our Bella Vista office liaising closely with our internal teams and other Team Leaders to ensure the smooth delivery of services.
Skills and experience required:
Ideally a National Registration with Australian Health Practitioner Regulation Agency (AHPRA) or equivalent for an Allied Health professional
Previous case management experience and knowledge of the Community/Disability/Aged Care system/ Transpac and care packages
Exceptional customer service, negotiation and influencing skills
Demonstrated ability to mentor a team
Strong organisation and time management skills - a real self starter
Excellent ability to connect with multiple stakeholders and think commercially
Strong computer skills and articulate communication skills
Thrive on high attention to detail, strong resilience and working under pressure
A current valid driver's licence
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory police checks. Accordingly, it is a condition of all applications that candidates consent to medical, psychological or functional health assessment(s) and/or background checks (including criminal history checks) if they are required during the application process.
Further information about KinCare can be obtained by visiting:
Advertised: AUS Eastern Daylight Time 08 Oct 2018
Applications close: AUS Eastern Daylight Time
07 Nov 2018
Back to search results Apply now Refer a friend