Program Coordinator CHSP
Apply now Job no: 495648
Work type: Full-time Fixed Term
Location: NSW - Hills Region
Categories: General Administration
At KinCare, we have been putting customers at the heart of everything we do for over 25 years, providing aged, disability and health services in people's homes across Australia. With a passionate team and a comprehensive range of in-home services, we create innovative and personalised solutions that help our customers to live independently for longer.
Based in our Bella Vista office, your role will manage a portfolio of CHSP customers and coordinate government-funded care services over the phone. This will involve conducting assessments, coordinating programs, sourcing domestic service assistance, social outings and other types of personal care. You will also liaise with internal stakeholders to ensure customer's individual care plans and services are followed timely and accurately. This is a full time fixed term position for six months.
You will be comfortable in managing a customer calls and finding solutions to unexpected challenges that arise.
Other key responsibilities include:
An ability to manage a customer information database
Coordinate customer services in a fast-paced environment
Conducting customer assessments and confirming appointments over the phone
Multi-task several competing stakeholder priorities at the one time
Liaise, strengthen and develop relationships with different stakeholders
Skills and experience required:
Similar experience in Health Care, Aged Care, Medical Reception, Hospital ward clerk or Community Services industry
Strong communication, confident phone manner and exceptional customer service skills
Superior attention to detail, time management and organisation skills
Exceptional problem solving ability and a passion for helping people
Ability to work efficiently and prioritise work under pressure
Experience using a customer database or online CRM tool
A friendly, warm phone manner with an ability to work with an established fast paced team.
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory police checks. Accordingly, it is a condition of all applications that candidates consent to medical, psychological or functional health assessment(s) and/or background checks (including criminal history checks) if they are required during the application process.
Further information about KinCare please visit https://www.kincare.com.au/
Advertised: AUS Eastern Standard Time 02 Oct 2018
Applications close: AUS Eastern Daylight Time
01 Nov 2018
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